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If after 48 hours you still have not received your new download, then please feel free to contact Support and we will assist you as best we can.
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DOWNLOAD & INSTALLATION
In cases where the library uses a custom UI installer program to install the UI images, you’ll need to run the included UI installer app on the offline machine.
My download seems broken. You may have experienced a corrupt download due to brief loss of internet signal. A fresh download is likely your best option. If in doubt please get in touch.
Go to the File menu at the top of Kontakt. At the bottom of the drop down list that appears when you click on it, you’ll see “Batch Resave” as the last option on the list. Press that and then when the browser window pops open, navigate to the main folder of the instrument you’re having trouble with and press OK. It will scan the .nki files in the library to see if any samples are missing or have been moved. Then, when it asks you where the missing samples are after a few minutes, just navigate back to the same main library folder and press OK again. It will take over from there and resave all of the .nki files with the new proper file paths.
This is a useful trick to know if you ever move Kontakt libraries around or ever see that error with any library. Most of the time, Kontakt just needs to re-search for the proper file paths to the samples and then resave those paths into the .nkis so that it remembers where to look from then on.
Why does it say “Demo” when I load my Noiseash library into Kontakt? The reason you get “Demo” is because you are using the free player version of Kontakt, which we don’t support. All our products require the full retail version of Kontakt to work.
However, if you are already using the full version of Kontakt, the “Demo”-mode means Kontakt has de-authorized itself due to a registry read/write conflict and reverted to “Player” mode. Below is a short (but thorough) explanation of how to re-authorize your full version of Kontakt.
Try logging out of your computer and logging back in as full system administrator with full permissions and all account restrictions turned completely off. That is essential in some cases to allow Kontakt to read/write to your system registry.
Make sure you have the full version of Kontakt. If you don’t, you can update it through the NI Service Center and follow the update/installation process it leads you through.
Then make sure that all instances of Kontakt or your host sequencer are closed.
Next, run Kontakt in stand-alone mode and press the help button at the top of Kontakt. From the drop-down menu, choose Launch Service Center. That will launch the NI Service Center window and allow you to enter your serial code and activate Kontakt. Most likely, you’ll already see your Kontakt serial number entered under the Activation tab if you already fully activated Kontakt when you first installed it. Just press the Activate button at the bottom. Then close the Service Center, close Kontakt and then restart it again.
The Patch is corrupt and cannot be loaded (unknown), what can I do? That means you need the latest version of Kontakt to load the instrument. Try to go to NI service center and upgrade to the latest version of Kontakt, which should resolve this issue.
The “Add Library” feature of Kontakt was designed to work exclusively for “Powered by Kontakt” player libraries. That’s just the way Native Instruments designed Kontakt. You can still quickly browse and load the Liberis Instruments folder using the “Files” tab or by adding it to the “Database” tab in the Kontakt browser.
The advantage in making our libraries open-format instruments is that you have direct access and ability to edit or manipulate the .wavs, which is very important to a lot of users. You also don’t need a serial number or use “Add Library” to install it. It’s ready to go as soon as you install it and you can use it on any number of computers you own simultaneously.
We are hosted on some pretty cloud server system, so you should be getting your download at a minimum of 500k pr. sec – depending on your connection. For security, we limit the number of download attempts and time period that the links are active. However, if you have any trouble successfully downloading any or all of the data, just let us know and we’ll refresh the links for you. All download links are generated randomly and will be valid for approximately 24 hours.
We do strongly recommend that you use a high-speed Internet connection when downloading our libraries, as these libraries are often very large in size. We also cannot guarantee that the same download links will be available in 24 hours. If you don’t download your produc(s) within 24 hours, you’ll probably going to need new download links. Send us an email to firstname.lastname@example.org if you’re having any trouble downloading your library. We can always refresh your download links or manually set you up with temporary personalised hard links on our back-up servers as needed.
Just let us know if you have any difficulty and we’ll do whatever it takes to get your libraries to you quickly as possible. We recommend using latest version of your browser of choice, which generally produces the fastest and most reliable download results.
Please download latest version of Firefox by clicking here (Internet Explorer and Safari can cause download issues)
Please do not use any “download manager” type of software, since it generally tends to confuse the downloads.
Please ensure that your connection is stable and the problems are not created by your home setup. We recommend testing your speed by clicking here and reset your router to ensure you are on a stable connection.
Please contact your ISP if your connection seems to be impacted.
Please contact Noiseash Support Team email@example.com – if your download links have run out of time/attempts and we will send you new ones within approx. 6-8 hours.
If you follow these recommendations and your download problem still persists – then we go to plan 2:
Please contact Noiseash Support Team and describe the download problem in detail.
Noiseash Support Team will set you up with our alternative backup server and ensure you get the product ASAP. We haven’t had one customer who didn’t receive their product, so trust us on this one. It may not be much of a comfort, but imagine that all this was done with snail-mail instead of download. It would take 3-5 business days instead of 3-5 hours of waiting.Please notice that Noiseash is using one of the biggest and most reliable file storage systems in the world hosted by Amazon. The system is always running, however a variety of complications can result in unexpected download issues (ex. ISP issues, gateway connections, malfunctioning hubs, nodes etc), but server system is working 99.999% of the time, so its highly unlikely its a server related issue.
Do you store my credit card information? No. We never see your credit card information, since it is all handled by PayPal and External Credit Card Processor.